We're confident in Glamulet's fine jewelry. No purchase at Glamulet.com is complete until you are completely satisfied. Our 30-day money back guarantee gives you time to make sure your purchase is completely satisfied. If you need to return it for any reason,we are glad to provide you with an exchange or refund service.

Quality & Warranty
100% Sterling Silver
Gems & Stones From Italy
Craftsmanship Of 30 Years
Jewellery Certificate issued by International Gemological Institutes

If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 365 days of the date of purchasing for a refund or an exchange (shipping fees are not refunded). It's that simple. Items that have been worn, damaged, and/or altered will not be refunded or exchanged.

Glamulet is the name of a unique jewelry that is available at fine stores across Europe and America. We focused on delivering best shopping experience for jewelry lovers all over the world. We provide Internet direct marketing model for customers and partial distributors.
Our products have high performance ratio, variety styles of charms and beads, high-quality service which attract numerous Soufeel fans at comparable prices.

Glamulet Slogan
"Unveiling Inner Beauty". GLAMULET has a variety of products to choose that suits every occasion.

Glamulet Mission
Providing the memorable jewelry for each person with stories, valuable and precious moments that you want to keep and cherish forever.

Glamulet Products
Glamulet products adopt 925 sterling silver and colored gems as main raw materials. With interchangeable charms, you will be delighted in many possibilities by selecting from over 500 designs of charms. Glamulet products also encourage customizing your own memorable charms with your themed photos to celebrate your memorable days.
Our products have been sold in six continents such as Europe, North America and Asia Pacific area through approximately seventy countries. Our websites also have more than eight different languages for your convenience to browse. Now Glamulet has registered trademark in European Union, North America, Asia Pacific and many other countries. We combine manufactures and retail sales in order to offer you at the most comparable price. Now our returned customers take more than 50% of the whole sales. Today, the GLAMULET has become the first choice of gifts for millions of customers in the Christmas day, Valentine's
Day, Mother's day, wedding anniversary and birthday. You can find large volume of information online such as YouTube, Facebook or Pinterest which our fans shares their bracelets' stories or pictures.
For more information, please visit www.glamulet.com or feel free to contact us anytime at cs@glamulet.com.

Yes! All our beads charms and charm bracelets are made of 100% 925 sterling silver. We give all our faithful support to you to check them in the local authority institution for confirmation, and you could be compensated 3 times price if your items from Glamulet weren't 925 sterling silver.

Wrap a measuring tape or piece of string loosely around the wrist at the wrist bone, mark the spot where the ends meet. The reading on the tape or on yardstick or ruler with laying the string against will indicate your wrist size. After obtaining a measurement of the basic wrist circumference, add 1/2" to 1 1/4"(or 1 cm to 2 cm) to that measurement to allow for movement and flexibility.( Note: adding size depending on the size and number of decorative charms/beads, as they may reduce the room for your wrist.) We'd be happy to help you select a suitable style of bracelet that meets your specific requirements. Welcome to contact our customer service representative through email.

Contact Emails:
cs@glamulet.com

Our products fit Glamulet, and other European style bracelets. Our beads charms are with inner hole from 4-5 mm in diameter, without screw mechanism. The locks can be fixed on bracelets to stop charms from sliding around, fit Glamulet and other European style charm bracelets.

Our brand is Glamulet, with beads and charms made of 100% 925 sterling silver , fit European style charm bracelets. We provide FREE shipping for any order over $59. For your orders outside of USA, free shipping required amount may vary, please refer to specific web store, or welcome to contact our email.

Contact Emails:
cs@glamulet.com

Absolutely. Glamulet uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, and message integrity - which is like keeping your PayPal and credit card information in a bank vault.

You've got a lot of choices. We accept Visa, MasterCard, American Express card, ect., as well as PayPal as the payment method. Welcome to select your interested items on our website, and if you meet with any problem in the purchasing process, welcome to contact us through email.

Contact Emails:
cs@glamulet.com

If you do not receive your package or received a damaged package, please contact our Customer Service Department or email within 48 hours from the day you receive the package. By the way, for the damaged items, please provide us picture for your received item, especially with the problem clearly shown in the picture, and we will help you check the problem and offer satisfying service.

Contact Emails:
cs@glamulet.com

To track your most recent orders, please simply click on "My Account" in the upper right of any Glamulet page and go to "Track My Order". This is the easiest and fastest way to get the most current information regarding your Glamulet orders. Or, welcome to contact our Customer Service Department via email for more detailed information.

Contact Emails:
cs@glamulet.com

Please visit www.glamulet.com to find the "PERSONALIZED" on the navigation bar. Select your favorite charm base, and browse to the location of your photo in jpg format.
The image should have enough extra background to be trimmed down to fit the dimensions of the charm.
Final ratio will be 1:1 square. Image is better in 500 * 500 pixels, less than 1.5 M.Copyrighted material cannot be used.

Please contact our Customer Service Department first or email for assistance. We are glad to help you check whether your order has been submitted successfully or not. And if it hasn't, our customer service representatives will be glad to guide you in how to continue the order.
If you placed duplicate order, please contact us A.S.A.P., we will get it sorted out to your satisfaction.

Contact Emails:
cs@glamulet.com

For security reasons, expecially Express Delivery, we ship to street addresses only, not to PO Boxes or similar addresses. Please leave your telephone number when you fill in your shipping address, for easy contact.

Note: Please leave your correct full shipping address, so that your order can be delivered efficiently and safely. For any lost order due to incorrect shipping address left, you should be in charge of the loss.
In the event that your order can't be shipped, we'll contact you within 2 business days to let you know why your shipment has been held up.
Note: For delivery service to remote areas, the postage may vary, but we will give you first notification for your choices if it happens.

Contact Emails:
cs@glamulet.com

Yes! We provide free shipping for order over $59 all over the world, and for more detail information, please refer to Shipping Policy. If your country is not listed, please feel free to contact us via email.

Contact Emails:
cs@glamulet.com

Please tell us the reason for the order cancellation, and we will check and make improvement.
But if you do, please contact our Customer Service Department through below email ASAP to cancel the order, meanwhile, with order number and recipient's name stated for easy checking.
We promise we'll try to stop the order from going through, but for your information that our order-fulfillment system is designed to get orders shipped as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. In that case, we can't change or cancel an order once it has been sent out. So, if your order can't be retrieved back to cancel, and you still don't love it after it has arrived, please contact Customer Service Department cs@glamulet.com for returning, and we will supply you the returning address, with 365-day Money Back Guarantee.

Contact Emails:
cs@glamulet.com

If you cannot upload the picture when you want to order customized photo charm, it maybe the speed of the browser you are using is slow. You could change another browser to try again.
Please check your photo in jpg. format, which should be less than 1.5M.Or you can also place the order first then send the picture and your order number to our below emails. We will adjust the photo to make the photo charm accordingly for you.

Contact Emails:
cs@glamulet.com

Generally speaking, you will not be charged any custom fees by selecting our flat mail. However, by choosing express shipping, you maybe charged customs fees due to strict customs inspection. For charging details, please check the reminder under shipping option while you are on "one step check out" page.
Note: We will only pay for the custom fees generated by flat mail. If you are charged by selecting express shipping, we may NOT be responsible for that.

Below are estimated arrival times for regular post after your order has been shipped. These estimates include transit and customs clearance time. Actual delivery may vary.

Country Estimated arrival times
Australia 9-15 business days
Austria 9-15 business days
Belgium 9-15 business days
Canada 9-17 business days
Germany 9-15 business days
France 9-15 business days
Ireland 8-15 business days
New Zealand 7-12 business days
Norway 8-15 business days
Portugal 8-15 business days
Singapore 4-7 business days
Spain 7-10 business days
Switzerland 8-15 business days
United Kingdom 10-18 business days
United States 7-14 business days

In order to help our customers avoid customs fees, we will adjust the declared value according to the local customs policy, and massly paste the declared value list on each package. Please note that we will not type and paste them one by one according to the order amount, which will definitely save more time on processing shipment.

In an effort to keep our prices low, we only do business online at the moment. Currently, our warehouse is located in Shang Hai, and provide shipping worldwide. Our new overseas fulfilment center and warehouse are under construction, hoping to provide you faster deliveries in the near future.

We make every effort to get it to you as soon as possible. In-stock items are generally shipped within 12 to 48 hours. Customized orders may take a little longer to process due to the customization work involved. You can ask our Customer Service Department via email at cs@glamulet.com for shipping details when you place your order. Once the order submitted successfully, it will take about 7-15 working days for the order to reach your destination. Actual delivery may vary, due to different shipping address, customs clearance time or some other force majeure. Welcome to contact us at any time, and we promise to try our best to check the order information.

Contact Emails:
cs@glamulet.com

We encourage you to track your order online to avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as the NameNecklace Customer Service Representatives. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation. Please note that customers are responsible for lost orders due to incorrect shipping information.

If you are not satisfied with your order, you can return products in their original and unworn condition within 365 days for a refund or exchange (shipping fees are not refunded). Once your returned item is received and accepted, your refund or new item will be processed shortly. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than Glamulet), or damaged cannot be accepted for return.

How To Prepare A Return?
To return jewellery to Glamulet, please follow our five step process:
1. Contact Customer Service for Returning Address. Please contact us via email, with stating the reason for returning, and/or picture for your damaged items. Our customer service representatives will reply you within 24 hours.
2. Pack the items in the original packing materials or other PROTECTIVE package. Please state your order number, and our recipient's telephone No. on your returning parcel for prompt return process. We are unable to issue refunds for items lost or damaged due to unsecure packaging.
3. Insure Your Package. You are responsible for the shipment until it is delivered to Glamulet.
Please email us the tracking number of your returning parcel, and inform us the tracking website or the carrier you select, so that we can track the status of the returning parcelquickly for prompt refund or exchange.
4. Select Shipping Method. Please do not use UPS, DHL, FedEx and TNT to return your package, which may cause customs duty or taxes.
5. Refunds and exchanges are processed within 48 hours on receipt of your returning package.

Contact Emails:
cs@glamulet.com

Once receiving the returning package with original unworn items in, refunds must be credited back to the original form of payment. We will automatically apply the funds back to the credit card or PayPal account used when purchasing the jewellery, and the refund cannot be issued to any other card or account. If you no longer have access to the card or account used for purchase, you are responsible for contacting your credit card bank, and/or www.paypal.com to find out how to access the money that was refunded. We have this policy to protect our customers, and prevent fraud.

We provide 365-Day Money Back Guarantee.
If by any chance you did not love your Glamulet purchase and wanted a return, you can contact our Customer Service Department via below email for refund and exchange service.For exchange service, you should be in charge of returning the items to us, and resending postage $5.99 should be paid for resending, which includes the resending packaging. Once receive your returning item, we will contact you and send you the replacement. For refund service, you should be in charge of returning the items to us. Once we receive your returning items, we will refund you and 3% fee of your payment amount will be charged when refund, which is the fee charged by bank when processing your historical transaction.
Please contact our Customer Service Department via email to request returning address, with order No. or recipient's name, including the reason for the return or exchange and all other necessary information to process your request promptly. Our customer service representatives will guide you through the process. Please see our detailed Return Policy.

Contact Emails:
cs@glamulet.com

Glamulet is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. These terms and conditions cover how we use your personal information. Glamulet continually updates these terms and conditions and we therefore advise you to read them regularly.

The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Any of the information we collect from you may be used in one of the following ways:

CHOICE AND OPT-OUT
If you no longer wish to receive any promotional email from Glamulet, you may either click the "UNSUBSCRIBE" button in the email, or contact our customer service.